Conclusion

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Source: (worldmanager.com).


The purpose of the blog “People and Organization advancements on the context of Training & Development” is to establish the importance of training and development while underscoring the fact that both employees and organizations are benefited through this process under the company’s strategic human resources management (SHRM).

HRM (Human Resource Management) focus on recruitment and aims to increase individual performance of employees and Strategic HRM (SHRM) is the relationship between individual performance and business performance, further HRM (Human Resource Management) considers employees as a resource but SHRM (Strategic Human Resources Management) observes employees as a capital, human capital (Uysal, 2013).

In Forbes magazine, Mary Crane (2006) cited in Martin et al (2016) reported that “the employee-training market may be worth some $109 billion in the U.S.” As there is no single method to deliver training, trainers continue to search for the best method to present targeted information to trainees.

According to Bapna et al (2013) the Authors states that the motivation for the study in “Human Capital Investments and Employee Performance” in Indian IT (Information Technology) Industries were at the increasing need for training investments. For instance, the bellwether company, Infosys, has been increasing its training expenditure by close to 16% per annum per employee over the past five years from 2002 to 2007.

A study by Mansour (2013) recommends that all organizations should train the employees and companies should move to other training models by using e-learning and enhancing self-development. Although there are some disadvantages like it is costly to give training to the employees, but the advantages of training are much more than its disadvantages (Mansour, 2013).

A recent study by Salah (2016) states that training and development have an important impact on employee performance and productivity. Therefore, recommends an effective training program and carefully set development plans should be provided to all employees to enhance employee skills and upgrade employee knowledge.

“Organizations aspire to be successful through differentiated programs, services, capabilities, and products. However, such elements need to be envisioned, developed, implemented, and sustained by well-trained individuals.” (Rodriguez and Walters, 2017, p.206).

The money spent on T&D (Training and Development) activities are considered as an investment only when T&D fulfills the purpose, improved performance of the workforce, which was intended (Hall and Nania, 1997 cited in Sheeba and Christopher, 2020, p.263).

In order training programs to be effective, T&D (Training and Development) should be designed and developed effectively (Sheeba and Christopher 2020).

Figure. 1: shows how employee attributes are driven through effective T&D (Training and Development)





Source: (Sheeba and Christopher 2020).

It is apparent from the above literature reviews, Studies, and by referring to other posts in this blog that employees are assets for Organizations, Training and Development programs enhance both Employee & Employer. 

Below given are some examples of how training and development plays a vital role in any organization whether to increase profits, gain competitive advantages, attain global recognitions, shine in Sports, or even in lifesaving instants.

According to Noe (2010) below given is an example of how training has helped Starbucks (one of the world's largest coffeehouse chain) succeed by battling through the Industrial, Economic & Employee Challenges.

While Training made essential to Starbucks’s strategy for successfully competing in a weak economy in which customers are spending less, Starbucks believes that the key to company success is the employees or partners. The attitudes and abilities of the employee who greet and serve customers are key to creating positive customer service and repeat business. Every new U.S Employee was given paid training called “First Impressions.” Store managers serve as trainers. The training focuses on coffee knowledge and how to create a positive experience for customers. The training courses are also frequently updated. Managers and assistant store managers take a 10-week retail management training course. When Starbucks enters a new international market, employees are brought to Seattle for 6 to 12 weeks of training and then sent to other locations to get store experience. To ensure that customers are delighted and that the coffee served meets high-quality standards, Starbucks shuts down operations of most of its stores for a full-day training event. The training event, known as “Perfect the Art of Espresso,” was designed to help baristas deliver high-quality espresso, and together Staff discussions about how the training would benefit customers were held at each store.

 










Source: (Starbucks.com)

 

Video 1 Duration (6:09) Features:

The video is about the intense Training programs conducted by Delta's flight attendant training facility in Atlanta and demonstrates how the staff are trained for emergency evacuations and medical emergencies.

Source: (Business Insider, 2020).

 

Video 2 Duration (1:50) Features:

The video is about keeping up training during the coronavirus crisis “Train at Home” for the Sri Lankan Cricket team. further, it is clear on the importance of training even in a Pandemic situation, continuously training and being physically fit is an important aspect for any sportsman.

Source: (Sri Lanka Cricket, 2020).

 

Reference

Bapna, R., Langer, N., Mehra, A., Gopal, R. and Gupta, A. (2013) Human Capital Investments and Employee Performance: An Analysis of IT Services Industry. Management Science, 59(3) 641–658. [Online] Available from https://www.researchgate.net/publication/262388973 [Accessed 9 May 2021].

Business Insider (2020) How Flight Attendants Are Trained. [online video] Available from https://www.youtube.com/watch?v=a8lbitoBhP4 [Accessed 13 May 2021].

Mansour, M. (2013) Evaluation of Training in Organizations: An Empirical Investigation from a Developing Country. International Journal of Education and Research, 6(1) 1-12. [Online] Available from https://ijern.com/journal/June-2013/16.pdf [Accessed 10 May 2021].

Martin, B. O., Kolomitro, K. and Lam, T. C. M. (2013) Training Methods: A Review and Analysis. Human Resource Development Review, 13(1) 11-35. [Online] Available from https://www.researchgate.net/publication/274980945 [Accessed 12 May 2021].

Noe, R. A. (2010) Employee Training and Development. 5th
Edition. New York: McGraw-Hill/Irwin.

Rodriguez, J. and Walters, K. (2017) The Importance of Training and Development in Employee Performance and Evaluation. World Wide Journal of Multidisciplinary Research and Development, 3(10) 206-212. [Online] Available from https://www.researchgate.net/publication/332537797 [Accessed 10 May 2021].

Sheeba, M. J. and Christopher, P. B. (2020) EXPLORING THE ROLE OF TRAINING AND DEVELOPMENT IN CREATING INNOVATIVE WORK BEHAVIORS AND ACCOMPLISHING NON-ROUTINE COGNITIVE JOBS FOR ORGANIZATIONAL EFFECTIVENESS. Journal of Critical Reviews, 7(4) 263-267. [Online] Available from http://www.jcreview.com/fulltext/197-1584794178.pdf?1584794974 [Accessed 25 April 2021].

Salah, M. R. A (2016) The Impact of Training and Development on Employees Performance and Productivity. International Journal of Management Sciences and Business Research, 5(7) 36-70. [Online] Available from https://www.researchgate.net/publication/307887525 [Accessed 13 May 2021].

Sri Lanka Cricket (2020) Train at Home | National team keeping up training during the coronavirus crisis. [online video] Available from https://www.youtube.com/watch?v=Uu0QLFCjRHs [Accessed 13 May 2021].

Starbucks.com, Online Image, viewed 12 May 2021,
< https://www.starbucks.com/careers/ >

Uysal, G. (2013) Progress of HRM to SHRM: Human Resources as “Capital”. Journal of US-China Public Administration, 10(3) 331-337. [Online] Available from https://www.researchgate.net/publication/335976492_Progress_of_HRM_to_SHRM_Human_Resources_as_Capital [Accessed 12 May 2021].

Worldmanager.com, Online Image, viewed 12 May 2021,
<https://www.worldmanager.com/resources/transform-employee-learning-experience >

Comments

  1. Sachith FernandoMay 16, 2021 at 3:47 PM

    Agreed with you Azath, The success of organizations is however dependent on its knowledgeable, skilled as well as experienced workforce. Therefore, in order to maintain sustainability, organizations must see continuous employee training and development as invaluable. Training and development is very essential at all employee levels, due to the reason that skills erode and become obsolete over a period of time and has to be replenished (Nda & Fard, 2013).

    ReplyDelete
    Replies
    1. Aazath BatchaMay 16, 2021 at 8:42 PM

      Thank you Sachith, yes companies spending on T&D- training and development program gets a high return on investment through its skilled and trained employees, In addition, I would like to bring the quote "Training and development is the field which is concerned with organizational activity aimed at bettering the performance of Individuals and groups in organizational setting." (Vinesh, 2014, p.213).

      Delete
  2. Wasantha BasnayakeMay 16, 2021 at 4:24 PM

    Agree with you. Organizations exploring strategies for effective learning and performance
    have to consider a variety of issues to ensure effective delivery of learning and thus a high return on investment(Singh,H. 2003).

    ReplyDelete
    Replies
    1. Aazath BatchaMay 16, 2021 at 8:47 PM

      Thank you, In addition, Armstrong (2009) States that Learning and development activities make a major contribution to the successful attainment of the organization’s objectives, and investment in them benefits all the stakeholders of the organization.

      Delete
  3. Harsha WijesingheMay 16, 2021 at 5:40 PM

    Every organization has to develop its performance, but it is a challenge without employees' efficient performance. (Sharif, 2002). without having proper training and development, The employees make poor performance in the organization. Training is essential for smooth functioning of work which supports improving the quality of employees and organizational development.

    ReplyDelete
    Replies
    1. Aazath BatchaMay 16, 2021 at 9:16 PM

      Yes agreed, In addition, "Effective training is not an isolated event in an organization. Training must be strategic in that it is designed to improve the knowledge, skills and abilities of employees to help them achieve the organization’s strategic plan." (Gusdorf, 2009, p.5).

      Delete
  4. ERANDA ELLEPOLAMay 16, 2021 at 7:28 PM

    Agreed with you Azath, and adding to that, In the same time, it is important to choose the right way of training delivery method related to the nature of work and organization objectives, in concluding it is important to note that successful organizations usually invest more in training than other o
    rganizations (Kraiger, 2003).

    ReplyDelete
    Replies
    1. Aazath BatchaMay 16, 2021 at 9:09 PM

      Yes, agreed with your comment, and as stated by Kumar (2014) The effectiveness of training to be checked out to know the impact of a training program. Feedback of training is to be collected and analyzed for enhancement before the next training program.

      Delete
  5. Chanaka BabarandaMay 16, 2021 at 11:27 PM

    Exactly Aazath through a proper training and development program organization will have both individual benefits like career competencies, job satisfaction, employee performance and organizational benefits of market growth, organizational performance employee retention (Jehanzeb and Bashir, 2013).

    ReplyDelete
    Replies
    1. Aazath BatchaMay 19, 2021 at 5:13 PM

      Agreed Chanaka, While reading the same journal by the authors Jehanzeb and Bashir, (2013) they further state that every organization should have employees, who are capable to swiftly adjust in a continuously fluctuating business environment. Today most companies are investing a lot of money in the training and development of employees to remain competitive and be a successful part of the organization. The importance of training for employees is rapidly growing and organizations are using this tool to compete with their competitors in the market.

      Delete

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